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    • PROUD FRIENDS OF:

    Berkshire Organics

FREQUENTLY ASKED QUESTIONS

  1. Where does your organic produce come from?

    South Shore Organics works with local organic growers to bring you the freshest seasonal produce available. We purchase food from several small family farms throughout Plymouth County, as well as neighboring counties. We also work with Berkshire Organics in Western Massachusetts. Please visit the 'Our Community' page to view a complete list of the farms and businesses we work with. The content of each basket changes each week depending upon what is in harvest. We also work with an organic distributor from New England to offer variety and ensure that your basket is full of produce all year long.

  2. How fresh is the produce?

    Food does not stay in our possession for more than 48 hours. We receive the food and put the baskets together in one day. The baskets are delivered to your door the next day. We order only what we need for each delivery.

  3. How does the produce compare to grocery stores?

    The quality is better because you get it fresher! The local produce is picked on Monday or Tuesday and delivered to your door on Wednesday. Much of the produce travels less than 40 miles to your table. The produce that comes from the organic distributor doesn't sit on a store shelf out in the open. It isn't waiting to be purchased in an open refrigerator or in a stack of other produce piled high. It hasn't been poked or squeezed or smelled or dropped on the floor. In the grocery stores, produce is held in the back until the older produce is sold. All of our produce is received and delivered within 48 hours.

  4. Is everything organic?

    Some local farms in Plymouth and neighboring counties are not certified organic by the USDA. We work with those local farms that use sustainable growing practices. All the produce that comes from more than 50 miles away is always certified organic.

  5. How will this service save me time, money, and gasoline?

    You will reduce the time you spend at the grocery store substantially by not having to shop and sort through all the fruit and vegetables that others have already sorted through. You will not have to drive to various farmers markets or farms to find the best produce because we do that for you. Our prices were highly competitive with prices at grocery stores several months ago.

  6. What is the delivery area?

    We deliver to Plymouth County and parts of Norfolk County. If you live outside the South Shore area, please contact us anyway. We will consider making special arrangements.

  7. What days/times do you deliver?

    Thursdays and Fridays from late morning until 6pm.

  8. On hot days, how will you keep the produce fresh?

    We recommend that you leave out a cooler with a couple ice packs. We will transfer the produce into the cooler. If you leave a cooler out, please let us know. We are not responsible for produce that wilts after we make a delivery. We are happy to transfer it to a cooler, put it in a refrigerator, etc.

  9. What about rainy days?

    All of our reusable 100% recycled containers are moisture and chemical resistant. They also have a lid to keep the rain and critters out.

  10. What if I do not like what's in my basket?

    You can send us updates on the produce you love and dislike. We will supplement those items you do not like with something else. Please let us know by the end of the day Monday so we can process the request for Wednesday's delivery.

  11. What do I do with the empty container?

    When we bring your next delivery, we will switch out the container. Please take good care of the container while it is in your possession. If a container is damaged or lost, there is a $15.00 charge. If you cancel service, just leave the empty container out for us on the regular delivery day and we will pick it up. The green containers are to be used for our service only. If you prefer to have your produce delivered in a cardboard box, please let us know.

  12. Is your service guaranteed?

    If you are dissatisfied with any of your produce, service, or delivery, please let us know, and we will credit you with extra items in your next basket. Our goal is to ensure that you are 100% satisfied.

  13. What if I am going away or want to cancel service?

    You can make changes to your delivery frequency, tell us your going on vacation, or cancel service. All changes or updates must be reported to us by the end of the day Monday in order for us to process the request for Wednesday's delivery.

  14. What is your privacy policy?

    All of our customer information is kept strictly confidential. We never release customer information.

  15. How do I pay?

    We currently accept check, cash, Visa and MasterCard credit cards. Once you sign up for your first delivery, we will follow up with you and make payment arrangements. Payment is expected on the delivery day. If you forget to leave a payment and do not arrange to pay by credit card, you may mail the payment within five days of delivery. If payment is not postmarked by the fifth day after your delivery, a $10 late fee will be added.

  16. Will I love this service?

    We hope so!